FAQs

 

Qelvanyx Massage Guns – FAQ

Welcome to our FAQ page! Here, you’ll find answers to common questions about our massage guns, features, care, orders, shipping, and more. Need further assistance? Reach out to us anytime at support@qelvanyx.shop.

What types of massage guns do you offer?

We offer a carefully selected range of high-quality massage guns, including:

  • Standard Massage Guns – Great for everyday muscle recovery

  • Mini Massage Guns – Compact and travel-friendly

  • Professional-Grade Massage Guns – High power for athletes and intensive use

  • Quiet Motor Models – Low-noise options for discreet sessions

  • Smart Massage Guns – App-connected devices with customizable programs

What sizes are available?

Our massage guns come in different sizes and weights, from lightweight portable models to larger professional units. Each product page includes detailed specifications on dimensions, weight, and motor power to help you choose the right one.

What features do your massage guns include?

We prioritize performance, comfort, and durability. Our selection includes:

  • Multiple Speed Settings – Adjustable intensity levels for customized relief

  • Interchangeable Heads – Attachments designed for different muscle groups

  • Ergonomic Grip – Easy to hold for extended sessions

  • Rechargeable Batteries – Long-lasting power with fast charging

  • Quiet Technology – Low noise motors for comfortable use

How do I care for my massage gun?

To keep your device performing at its best:

  • Wipe Clean – Use a dry or slightly damp cloth after each use

  • Avoid Overheating – Don’t use continuously for longer than recommended

  • Charge Properly – Follow charging guidelines to preserve battery life

  • Store Safely – Keep in the provided case or a cool, dry place

  • Check Attachments – Ensure heads are properly fitted before use

How is my order packaged?

We package all massage guns securely to ensure safe delivery:

  • Protective Packaging – Custom box with foam inserts to prevent damage

  • Eco-Friendly Materials – Minimal and recyclable packaging whenever possible

  • User Manual – Included with setup and safety instructions

How long does shipping take?

  • Domestic Orders: 3–7 business days

  • International Orders: Varies by destination

  • Preorders or Special Requests: Lead times are specified on the product page

Delivery times may vary due to holidays or weather conditions.

Do you offer free shipping?

Yes! We offer free standard shipping on all domestic massage gun orders.
International shipping rates are calculated at checkout.

Can I track my order?

Absolutely. Once your order ships, you’ll receive an email with tracking information so you can monitor your delivery in real time.

Can I change or cancel my order?

Yes – if your order hasn’t been shipped yet. Contact us as soon as possible. If the order has already been dispatched, we’ll assist you through our return or exchange process.

What is your return policy?

We accept returns within 14 days for massage guns that are in original condition and packaging.
If your device arrives damaged or defective, please contact us within 48 hours of delivery.

Do you offer bundles or special sets?

Yes! We occasionally offer bundles, such as massage guns paired with recovery kits, extra attachments, or carrying cases. Sign up for our newsletter to stay updated on exclusive offers and new collections.

How can I contact customer service?

  • Email: support@qelvanyx.shop

  • Phone: (505) 812-6394

  • Address: 6103 Aqua Ave #903, Miami Beach Florida 33141, United States

  • Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

Do you ship internationally?

Yes, we ship massage guns worldwide where regulations permit.
Please note: Customs duties and import taxes may apply and are the buyer’s responsibility.

Can I get a discount on my first purchase?

Of course! Subscribe to our newsletter and receive 10% off your first order, plus early access to new arrivals and member-only promotions.